For the last two years I have been engineering and supporting the VoIP and IP Contact Center Environment for my organization which heavily leverages Customer corespondents via phone. I have recently rearchitected the solution and upgraded it to Cisco Unified Contact Center Enterprise 7.2 and Cisco Unified Communications Manager 5.1.  By bringing these two solutions together and centralizing all the voice processing products between two geographically disperse, high availability data centers, we have built a rock solid VoIP/Contact Center solution that is flexible, redundant, and scalable. 

    What I'd like to hear is if anyone else out there is undergoing a similar project with Cisco or any other Vendor. Now TDM is a technology that is quickly becoming an antique so i prefer not to discuss it, as I have had more familiarity with it than I ever care to have again. But none the less if you feel the need to write about it feel free. On another note here on this blog technology is embraced, so I would be extremely disheartened to hear anyone is building and "Enterprise" Class Cuntact Center with 'Legacy' TDM Products.